The article below from the InsideHigherEd blog explains some of what faculty can expect from th elibrary and what students should expect when starting out or stuck in the middle of a research project.
Don't be surprised at how much of an answer you get when you ask a question at the "Ask Us Anything" desk in the library.
http://www.insidehighered.com/advice/instant_mentor/weir27
"Today’s librarians bear about as much resemblance to the tight-bunned owlish matrons of 1950s films as laptops do to manual typewriters. They're more like the wizened sexton of a sprawling church, the guy with the giant ring of keys who unlocks every door, closet, and coffer. Library specialists routinely direct us to databases, DVDs, digitized archival material, recordings, hidden stacks, and journals we had no idea even existed"
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